Why is My Shark Robot Vacuum Not Charging?

Robot vacuums have revolutionized how we clean our homes, providing convenience and efficiency. However, like any electronic device, they can encounter charging issues. If you’ve found yourself wondering, “Why is my Shark robot vacuum not charging?” you’re in the right place.

This comprehensive guide will explore common reasons behind this issue and suggest practical solutions to get your Shark robot vacuum back up and running.

Why is My Shark Robot Vacuum Not Charging?

If your Shark robot vacuum is not charging, it could be a result of power issues. This issue isn’t permanent. Rest assured, power issues are often temporary and easily resolved with a few simple troubleshooting steps.

How to Troubleshoot Shark Robot Vacuum Not Charging

Here’s a step-by-step guide on how to troubleshoot Shark robot vacuum not charging:

1. Check the Power Source

The first step in troubleshooting any charging problem is ensuring the power source works correctly. Plug your charger into a different outlet and verify if it’s providing power. Additionally, inspect the power cord for any signs of damage or fraying that may hinder proper charging.

Ensure that the robot vacuum’s power switch is turned on. If the vacuum is off, it won’t charge.

2. Clean the Charging Contacts

Over time, dirt, dust, and debris can accumulate on the charging contacts of your Shark robot vacuum, preventing effective charging. Gently wipe the charging contacts located on both the vacuum and the charging dock with a clean, dry cloth. This will remove any residue that might be obstructing the charging process.

3. Verify Proper Placement on the Charging Dock

Ensure that your Shark robot vacuum is placed correctly on the charging dock. Sometimes, if it isn’t aligned properly, it may not establish a proper connection for charging. Make sure the vacuum’s metal charging contacts are aligned with those on the charging dock and that the vacuum is firmly seated on the dock.

4. Reset the Charging System

If your Shark robot vacuum still refuses to charge, try resetting the charging system. First, disconnect the power cord from the vacuum and the wall outlet. Leave it unplugged for a few minutes to allow the system to reset. Then, reconnect the power cord and attempt to charge the vacuum again.shark robot vacuum not charging

5. Ensure the Battery is Properly Installed

Check to see if the vacuum’s battery is correctly installed. Sometimes, during the cleaning process, the battery may become dislodged or not placed securely in its compartment. Remove the battery, inspect it for any visible damage, and reinsert it firmly into place. Make sure it clicks into position to ensure a proper connection.

6. Examine the Battery

Batteries have a limited lifespan, and if your Shark robot vacuum’s battery is old or damaged, it may no longer hold a charge. Remove it to ensure it’s working correctly, clean it, and reinsert it properly. If the battery is old or damaged, it may need to be replaced.

Contact Shark customer support or refer to your vacuum’s user manual to determine the appropriate battery replacement procedure. They will guide you through the process and help you acquire a new battery if necessary.

7. Check for Firmware Updates

Like any other smart device, robot vacuums may require firmware updates to fix bugs or improve performance. Shark regularly releases updates for its robot vacuums to enhance charging capabilities. Check the Shark website or contact customer support to see if there are any available updates for your specific model. Updating the firmware may resolve the charging issue.

8. Conduct a Hard Reset

If none of the previous steps have resolved the issue, try performing a hard reset on your Shark robot vacuum. This will reset all settings to their default state. To hard reset your Shark robot vacuum, you can follow these steps:

  1. Flip your Shark robot vacuum upside down.
  2. Locate the power button on the robot’s side.
  3. Press and hold the power button for about 10 seconds, and the Shark robot should power off.
  4. Wait for about 10 seconds and power it back on. The Shark robot resets and powers on

You can also refer to your user manual for specific instructions on how to perform a hard reset. After the process is complete, attempt to charge your vacuum again.

9. Seek Professional Assistance

If all else fails, it may be time to seek professional assistance. Contact Shark customer support to explain the problem and seek their guidance. They have extensive knowledge of their products and can provide further troubleshooting steps or arrange repairs if necessary.


Dealing with a Shark robot vacuum that won’t charge can be frustrating, but with the right troubleshooting steps, you can often resolve the issue on your own. Following the steps outlined in this comprehensive guide, you can identify and fix the underlying problems preventing your Shark robot vacuum from charging.

Remember to exercise caution and refer to your user manual or contact customer support for model-specific instructions. With a little patience and effort, you’ll have your Shark robot vacuum up and running efficiently in no time.

READ ALSO: How Does Laser Navigation Work in Robotic Vacuum Cleaners?


How do I check if the power outlet is functioning properly?

To verify the power outlet, try plugging in another device to see if it receives power. If the outlet works with other devices, the issue may lie with the vacuum or its charging components.

What should I do if the charging contacts on my Shark robot vacuum are dirty or obstructed?

Clean the charging contacts on the vacuum and the charging dock with a dry cloth to remove dirt or debris. Ensure there are no obstructions blocking the vacuum from docking properly on the charging dock.

Is there a reset option available for my Shark robot vacuum, and how do I perform it?

Yes, many Shark robot vacuums have a reset option. Refer to the user manual for specific instructions on how to perform a reset. Typically, it involves pressing and holding a specific button or sequence of buttons on the vacuum. Resetting the vacuum can sometimes resolve charging issues.

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